Ensuring Rescue Vehicle Connectivity: Jokilaakso Fire & Rescue Department Case Study

Jokilaakso rescue department (Jokilaaksojen Pelastuslaitos) is the unit that provides for all rescue operation and ambulance services in western (northern?) Finnish towns Alavieska, Haapajärvi, Ylivieska, Raahe, Nivala, Pyhäjärvi and Kärsämäki. The target of the operation is to fulfill the demands of local operations as cost efficiently and effectively as possible. Due to efficiency targets, Jokilaakso has been the forerunner of implementing modern data services that demand high availability. The natural impediment has been to include most advanced and modern data connectivity platform for their vehicles.

 

Data services in vehicles

 

The main use today is in the lead vehicle. The vehicle uses Tetra network in Finland for voice communication and commercial networks via multichannel routing for data. The current services in the rescue lead vehicles use Cisco VPN encryption and are the connection to command center programs (PEKE) and normal office programs like e-mail. The command center functionality is the main demander for uninterrupted broadband data since all operational information is transmitted with it.

 

The system provides electronic two-way communication between dispatch and crews to ensure that critical information is communicated accurately and in real-time. Navigator tracks crew status by activity time and location while providing routing guidance. Time stamps are automatically logged and sent so there is an accurate recording of events as they happen. Instant visual notifications alert the crew when new information is sent, keeping them constantly informed and eliminating the possibility of vital information being missed on a phone call. Due to always online connectivity the data is always accurate and actual. This functionality is currently using the Tetra network with SDS-messaging. As the new PeKe services expand to demands of broadband, the system can take core of it automatically.

 

The most data capacity demanding application used today is the sharing of WiFi access point to other units. The other units that don’t have the routers can use the network provided by the lead vehicle to connect more securely to services provided. The data demands currently are such that WAN capacity provided by the lead vehicle is enough. It has been tested that the WiFi access point can cover even 300m radius with installed system. 

 

The system description

 

The rescue vehicle has a vehicle computer and Tetra phones. The computer is attached to the multichannel router with a LAN cable or via WLAN access point when taken out of the vehicle. The router has thus two FE ports and a WiFi in the LAN side. The WAN side includes three uplinks that are a national 3G operator, a national CDMA 450 operator and there is also a WiFi WAN link that is used when the vehicle is in or close to the fire station.

 

 

The benefits of the solution

 

The implemented system improves the functionality of the lead vehicles tremendously. The solution of using only Tetra has the data capacity limitation of about 5 kbit/s and does not provide for sufficient migration to future services. Also the alternative of using only one 3G modem for the data was not adequate for the resilience and availability needed. Now the future investments of various enhanced services are not limited by the data access.

 

The lead vehicle is also an office on the wheels. With older systems very basic tasks like just sending e-mails with larger attachments was too slow. Now even citrix based systems that require very high availability data can be used.

 

Lead vehicle usage as a WiFi hotspot gives data connectivity to other vehicles, too. The multichannel and multi-operator system provides for coverage that is unmet with single 3G network. Especially in the specific region of northwestern Finland, the coverage of any single operator is hardly 100%. Two operators - system has been seen adequate. If needed, the system can be expanded to cover 4 different operators for WAN connectivity

 

The system is easy to operate. The remote management functionality provides for an overview of the connectivity at all times. It is also easier for the operation that the internet connectivity is practically handled by a single unit. The user just connects to the router and then one can operate like in the station. It is truly an “office on the wheels” –approach.

 

Future possibilities and expansions

 

The current solution is just the starting point of the use that reliable broadband enables. The future possibilities of the used system are numerous and recent discussions have been to include streaming online video from the rescue sight and including also ambulances with connectivity with various health specific systems like Merlot Medi or similar. The devices that can be connected to the system are limitless. The connection inside the vehicle can then use the Ethernet or wireless access possibilities. However, the services, software used will remain to be the key driver. It is not the equipment, but what it is used for that saves lives out in the field.

 

 

The development of the services used is fast. The integration of various systems in Rescue and in Emergency services can be handled with the same or similar platforms. From pre-planning to dispatch to real-time communication to incident command to patient care to after incident reporting and billing, the integrated router solution maximize operational efficiency and enhance firefighter safety.

 

Summary

 

Jokilaakso rescue department has had a successful implementation of broadband access to lead vehicles. This has enabled them to use the current applications more efficiently and reliably. The implementation of the end to end managed data connectivity enables Jokilaakso to stay at the peak of public safety data usage for years to come. Jokilaakso is in the process of expanding the system to more units.

Jokilaakso rescue department (Jokilaaksojen Pelastuslaitos) is the unit that provides for all rescue operation and ambulance services in western Finnish towns Alavieska, Haapajärvi, Ylivieska, Raahe, Nivala, Pyhäjärvi and Kärsämäki. The rescue responsibility only covers 17 communes. The target of the operation is to fulfill the demands of local operations as cost efficiently and effectively as possible.

 

Juhani Lehtonen
VP Sales and Marketing
Goodmill Systems Ltd.

Using Mobile Devices and Routers in Police Applications

A most recent killer application for critical mobile connectivity in policing is to have a system with VPN client based systems used in the laptops or other smart devices and a router solution in the vehicle. In this blog I have summarized some demands and key benefits of this approach.

Critical Connectivity from Mobile Devices

 

In this approach the VPN client in the mobile device is able to use one or two links towards the network and is an excellent solution whenever the vehicle is not nearby. The requirements for the VPN solution include solid security, seamless connectivity, session persistence as well as seamless roaming between networks. Many mobile solutions fail to deliver the anticipated benefits due to ease of use and connectivity issues. A specially designed mobile VPN is designed to provide a secure, LAN-like user experience.

As this might be enough for many solutions officers are using today, it is not enough alone for mission critical applications. A seamless functionality with a vehicle router whenever near, gives an excellent combination of critical connectivity from the devices and mission critical connectivity for all online vehicle systems.

Ensuring Mission Critical Connectivity

For many law enforcement applications it is mission critical to have a constant flow of information on the field. Mobile multi-channel routers provide a reliable, fast, and secure broadband connection between the vehicles and the command center for mission critical needs. Goodmill w24e is the first router in the world to provide seamless and reliable switching between several different broadband data networks using technologies like LTE, 3G HSPA, CDMA2000/450, WiFi, WiMAX and TETRA. In case of a connection failure the solution immediately reroutes the traffic through another network. This ensures reliable connectivity even when the vehicles are constantly on the move.

The actual quality of the available broadband networks might be a surprise to many officers. The dynamic nature of the networks, including future dedicated networks, demands a solution that combines networks. This is presented from actual tests run data collected from a moving vehicle.

Many policing applications used today are mission critical and require high availability. These include applications such as

• Access to sensitive databases
• Criminal records, vehicle databases, medical databases etc.
•  Command and control applications
• Position sharing / unit status sharing applications
•  Online streaming video
•  License Plate Recognition
•  VoIP applications

Summary

 

Information sharing between jurisdictions is a valuable tool for increasing the efficiency and effectiveness of Police operations. These important applications are only possible to realize with broadband connectivity ensured by hybrid network approach provided by advanced VPN client software, multichannel routers and supporting backend solutions.

Juhani Lehtonen
Goodmill Systems Ltd

 

Demand Responsive Transportation: Case Study

Metropol project, which is a joint venture of HSL, Finnish Transport Agency, Aalto University, Ajelo Oy and Goodmill Systems Ltd., is developing a new demand responsive public transport service that offers individually tailored bus journeys with the help of a smart, real-time booking system. The service is being developed in a research project carried out by Aalto University School of Science and Technology. HSL (earlier HKL and YTV) has participated in the project since 2007. The aim is to launch a pilot of the service in the end of 2012. 

The Service

Customers can book a ride and travel from almost any location to another within the service area of the bus. The booking and control system is fully automated and all bookings are made over the internet or via SMS. Service level and price vary according to the customer’s choices. If the customer accepts that the departure time is adjusted to accommodate other passenger's and that the bus does not take the shortest route, the price is close to a regular public transport fare. If the customer wants to get a ride immediately and take the shortest possible route, the price is close to a taxi fare.

The Pilot

In the pilot phase the service is operated by 10 minibuses. In addition, the aim is to cooperate with the taxi industry. The pilot area includes parts of Helsinki that lie south of Ring Road I excluding eastern Helsinki. The Viikki campus and Otaniemi are also included in the pilot.

The preparation phase of the five-year pilot project will run until 2012 and the pilot will be carried out in 2012-2015.HSL will carry out the pilot in cooperation with the Finnish Traffic Agency, Aalto University, Ajelo Oy and Goodmill Systems Ltd.

The Equipment in the Vehicle

The vehicle equipment consists of a tablet computer which runs the application software. This has a critical connection to the backend system and updates the routes online as the rides change with new customers hopping in. The routes are shared on a bigger screen so that customers can see the route and their accepted arrival time just as in normal transport with predefined traffic plans. There is also a possibility for the WiFi hotspot and other customer experience enhancing services through the system.

The Technical Solution

The technical requirements for the solution include the ordering and billing system, the algorithm based route planning that uses GPS information and a very reliable broadband connection that exchanges information between the vehicle and the system. Additionally customer services, like reliable wireless hotspot can be offered for the passengers.

The imperative for the successful operation is the continuous GPS connectivity and the always online broadband to ensure that the logistics algorithms are always calculated based on the correct updated information. It is thus possible to alter the route and optimize it for the best possible customer experience. If the connectivity fails, the whole service is dysfunctional. It is thus additionally important that the connectivity can be monitored and all needed system set ups or upgrades can be done remotely. This means updates to the routers as well as updates to the vehicle computer systems.

The Future of DRT

Metropol project is one of the spearhead projects outlined in the letter of intent between the Government and Helsinki region municipalities aiming to enhance the competitiveness of the metropolitan area. HSL’s aim is to create a high-quality public transport service that will attract a substantial number of motorists to public transport.

If the system is widely introduced in the Helsinki region, the number of daily journeys made using the service could be in the hundreds of thousands within a decade. This would substantially reduce congestion from the use of private cars and need for large-scale road investments.

The Executive Board of HSL decided on 29 March to propose to the General Assembly of HSL that it would grant Ajelo Oy a subordinated loan of EUR 400,000, provided that HSL's member municipalities grant a corresponding loan to  HSL. The municipalities are committed to finance the five-year pilot with around EUR 5 million, of which operating costs are around EUR 4.5 million.

Goodmill Systems Ltd. provides for the project the managed multichannel routing that is the enabler of this groundbreaking service. Goodmill offers the most reliable solution for vehicle broadband everywhere the connectivity plays a critical role.

Ambulance Broadband Data Connectivity

The modern ambulance services are introducing a variety of life saving applications that require always online broadband. Pirkanmaa Hospital District is one of the forerunners of high-end applications in this field.

 

The Used Services

 

The hospital district needs to chart patients and share data in real-time, and easily manage Ambulance Trauma workflow and analyze patient data. Ultimately, the used applications help hospitals realize significant clinical and operational benefits to improve performance and quality. It is even possible to capture data using a finger touch-screen interface, and make charting quick, accurate, and comprehensive.

 

The modern applications enable hospitals and staff to see the status of all patients, including real-time information from charting in the field. It is possible even to use workflow management system allows agencies to manage EMS through review and approvals, ultimately replacing the paper trail. The hospital district can then use pre-built server reports and powerful data analytics package to observe trends, and effect change.

 

Ambulances are outfitted with docking stations and tablet PCs. Data is entered by tapping the screen, including voice recognition. Paramedic can send patient data in real-time the hospital and this system allows one to capture quickly and accurately far more information than manual on paper charts. The patient data is then instantly available to the emergency department and clinical audit staff.

 

The system naturally requires data connectivity that is reliable, resilient and meets the challenging coverage problematic of a big country like Finland.

 

The Router System

 

Pirkanmaa Hospital District has chosen top of the field routing solution that is capable to switch from network to another seamlessly in a matter of seconds. For guaranteed availability, the routers system is remotely managed, and the solution includes state of the art mobile IP capabilities.

 

The systems consist of routers, including mobile terminals, router software, management software and tunneling software. A picture of a concept set-up is presented below.

 

 

 

The figure shows that the hospital or command center can be connected to any vehicle through secured IPSec based VPN’s through a VPN gateway. This VPN gateway can be any of the currently commercially available standard gateways. In case of high-end video surveillance, a special mobile IP server is needed in the land site. This enables the extremely smooth switch over between networks with very little influence to picture quality or delay in picture.

 

The WAN networks can be selected freely based on the availability of mobile terminals that are integrated in the router. In this case the most used Finnish Operators were selected to provide for the best possible combined coverage. The selection of used alternative WAN links is based on need for connectivity and cost. It is important to note that the solution provides a smooth transition to future dedicated broadband networks: when LTE is one of the selected modems, it will be used there where available. As the LTE network coverage grows, the usability increases flexibly. The services can be implemented immediately and upgraded as more broadband capacity will be available.

 

Specific Solution Benefits

 

It is clear that the solution for these lifesaving applications cannot be provided with standard routing systems. There are requirements that need special attention and the router system is in key position to provide for these. This includes for instance:

• Extremely quick switch over times through multiple active radio modems
• Data Session Persistency while using different network, for enabling real time applications such as Video and VoiP, as well as keeping critical data sessions open all the time
•  Secure data communication through built-in VPN capabilities
• Auto roll back
• Double memories
• Fall back to previous working configuration is new one is corrupted
• Hardware based modem control
• In case of modem dysfunction the router has hardware power-up reset functionality
• Power back-up
• In case of power loss, like in starting the vehicle, the router keeps power on for app. 20-30 seconds.

The advanced management system is essential in minimizing the implementation and operating costs as well as maximizing the availability at all times during operation. The Goodmill Systems’ management features and benefits include:

• Device management remotely
• Remote management via the active route/link, can be any
• All configurations administrated by the management system
• Monitoring
• Wan link status
• VPN status
• Configuration revision
• Router Log management
• Router firmware download and initialization
• Controlled remotely by the management system
• Recovery to earlier version if needed
• Mobile terminals managed and controlled by the system
• Secure and scalable installation
• Secure procedure to add devices under management
• Automated self-setup and configuration with remote management  and predefined parameters

Summary

 

Using multichannel routing is the killer enabler that meets the current and future needs of data connectivity in field use for Public Safety Sector. The solution enables the development of services and functionality in vehicles that is only limited by the coverage and data capacity limitations of the best availability that any single commercial network provides. Our experience is that the session’s persistency and the high availability needed can be provided only with our approach. The mobility of the vehicle influences the network functionality in such a way that it excludes currently available bundling solutions for this type of usage.

 

The high end implementation of Pirkanmaa Hospital District system is a proof of the concept and the results can be seen with improved service and ultimately saved lives.

Using Hybrid Networks in Public Safety Broadband

 

Most of the current public safety broadband challenges can be tackled by smartly using not one, but several existing networks. By combining readily available networks the access can be improved significantly, the reliability and resiliency is not of a single network, but of an independent combination. Availability and quality of service are what the operators can jointly offer. The network infrastructure providers will naturally develop the spectrum efficiency to maximize the efficiency of their network and roaming could be provided between networks, using the best one available.

 

What do these combined networks then practically have to offer? The challenge is the always online connectivity especially when we are in moving vehicles. The recent studies show sometimes as low as 70% availability for any single 3G network even in the best coverage areas.

 

 

Table 1. Example of single and multiple broadband network availability.

 

 

The usually discussed needed availabilities for dedicated PS broadband are at the level of 99%. It is clear that providing that kind of availability over dedicated networks incorporates huge costs when applied over a larger region. It is understandable that the single carrier approach that occasionally provides these low availabilities is not sufficient. Luckily the statistics help with the multiple network approach. With two 3G networks, as presented here, as low as 64% over first network and 76% over the second one provide a combined availability of over 99%! Just by using two networks the availability needed can thus be met. And introducing 3^rd network enhances that even further. When the switch over from network to another is seamless, one can claim that this approach provides for the needed technical functionality that is acceptable for critical communications already today.

 

The ultimate counterargument is always that there will be situations when none of the commercial networks will function. They can be blocked due to other traffic, there are areas where commercial networks don't exist  or power could be cut off. In these cases there remains a need for priorisation, QoS or even dedicated networks. Different dedicated LMR technologies, like TETRA,  need to be there as a back up also for data. 

 

There is, however, a chicken and an egg problem here. The broadband solutions  are needed in daily operations today. Should we postpone the introduction of broadband data to PS because of possible rare incidents or could we introduce a concept that works now and can be upgraded to meet the requirements of future as needed regulatory decisions are made? I think broadband should be introduced today and upgraded later. But not just any kind of a solution. We need a future proof solution that is capable to meet most of the demands of criticality today! 

 

The solution requires for router equipment in the vehicle with very special features that are unmet by established router manufacturers today.

 

Hybrid Network Approach in PS Broadband 

Overall Picture of the Needed Router Solution

 

The more flexible the used  WAN link configuration is, the more flexibility, reliability, resilience and security can be provided. The router solution needs to include a wide variety of links, a top of class encryption capabilities, fast switch over from network to another and a possibility to remotely manage and to have an overview of the connectivity.  The system needs to be able to provide seamless services to vehicle that include, but are not limited to:
 

• Image and file transfer
• Database queries
• Location based services
• Biometric checks
• and ultimately streaming video

These services can be used in critical environment only by using routers that are specifically designed for the purpose. This includes special hardware, software and management features.

 

PSS Router Software Requirements

 

The most important software feature for the router system is the capability to switch over from network to another seamlessly, without any service interruptions. Mobile IP tunneling implemented by few manufacturers is a part of the solution. This technology hides the network changes from the termination point and enables fast switch over without unnecessary VPN negotiations. PS customers always use encrypted traffic, so various levels of VPN tunnels are used by different user organizations. MIP also guarantees session persistency so that the users are not required to re-authenticate to their backend systems every time a link is changed. But MIP cannot handle the fast switch over just by itself.

 

The mobile networks are extremely dynamic and having data streams to and from moving vehicles increases the demands of the connection. The networks are mainly designed to serve nomad customers and systems that solemnly depend on networks’ routing capabilities cannot follow a fast moving vehicle. With just protocol based routing the switch over decision cannot be made quickly enough. The only feasible solution is to use predefined routes and predict at all times the best possible routing for any the used links. This enhances the capabilities for decision making about when the network switch over is necessary. For this very same reason load sharing or data bundling over multiple networks seldom provides any advantage.

 

The router software requirements include also the capability of autonomously control the used modems. The modems tend sometimes to stay in “hanging” mode and look like they are connected to the network, but no data is transmitted. This and other similar dysfunctions need to be detected by the router and software needs to wake the modems up.

 

PSS Router Hardware Requirements

 

The router market offers quite a few appliance hardware solutions for router developers. These appliances are not designed to handle the specific requirements of critical PS communication. The first needed requirement is flexibility. When the connectivity is introduced to wide areas, it is often demanded that various routers have quite different hardware configurations. This is mostly emphasized in the WAN link flexibility. In many cases two links might be enough to fulfill the criticality demands, but there are cases where 3 or even 4 links are necessary. These links need to include all UMTS technologies (3G and 4G), but also capabilities for all CDMA based technologies and even satellite connectivity.

 

Robustness of hardware is a must in these demanding applications. Although the routers are located inside the vehicles, the shock resistance and IP classification needs to be high. It is clear that consumer products or slightly upgraded consumer products will not offer the long time durability required.

 

Router demands also carrier class hardware approach when it comes to updating the software. When remote software update is implemented, the router needs to test it before taking into use. This requires double memories. There is also needed a software functionality for fall back to elder functioning version if something goes accidentally wrong.

 

Sometimes just software based booting of the equipment is not enough. It is upmost important that the hardware has functionalities to mechanically switch the power off. This mechanical power switched, controlled by the software, are one element of a perfect solution for PS. Similar functionality is needed in the power back-up. The vehicle on battery should be used, but with starting the vehicle the power to the router should be remained. Special up to 30 seconds back-up without extra battery is thus needed.

 

PSS Router Remote Management Requirements

 

A horror for the PS broadband user is just a box with no remote monitoring, configuring or set-up possibilities. The demand is that the connectivity to all routers, even to thousands of units, should be monitored from a one secure system from a secure location. The communication between the management server and the router should not depend on which links are used for the actual network connection and it should always be encrypted. Software upgrades shall be made easy in a way that even large amounts of routers can be updated simultaneously. The routers in themselves should not have fixed IP address requirements for security reasons. The contact to management should always be initialized by the router. Easy management interface that can handle the number of routers and does not require any special coding expertise is needed.

 

Finally, the status of the routers and their links including connections, modems and even  SIM-cards should be made possible to monitor over large amount of routers with a simple graphical interface.

 

Summary

 

Special purpose router equipment, a multichannel router, is required in all furture scenarios of providing broadband data to Public Safety. No general appliance based or originally for consumers developed routers can meet the requirements for secure always on-line connectivity in vehicles. The solution has special requirements for software, hardware and remote management. When all of these areas are considered in the design, the ultimate target of providing critical connectivity can be met cost efficiently.

 

As one PS officer who has been using this type of a solution since 2011 put it:

“Multichannel routing system provides savings in time, resources, money and lives”

 

This is what a hybrid network approach can provide for public safety today. And with right system the upgrade to future networks will be easy.

 

Juhani Lehtonen

Improve Tetra by Separating Data

Tetra is well implemented in many of the countries with well-developed systems for public safety mobile communication. Tetra is, however, designed for voice and in fact increased data usage jeopardizes the main functionality: excellent digital voice services. A way to improve Tetra functionality is to direct the data traffic away from Tetra networks. The utilization of existing commercial data networks is the modern killer application. With this approach,  as an additional benefit, one is able to build new advanced services that require high availability broadband capacities.

 

I just had a conversation with a chief security officer about a big accident scene at a highway in Finland. They had large amount of units at the scene and practically the whole Tetra network was blocked due to high number of both voice and data connections. They needed, eventually, to use their commercial phones to call the local 112 to order ambulances to the scene. Tetra was blocked. One of the main reasons that blocked the Tetra, was the data capabilities in every vehicle using Tetra.

 

It is actually ridiculous to use data in Tetra. The capacities are limited to theoretical 10 kbit/s as even the worst commercial networks can give over 200 kbit/s when in GPRS mode. Nowadays practically all countries with Tetra have broadband networks that give even over 5Mbit/s capacities easily.

 

The demands of new applications have its consequences in declining the Tetra functionality. Current solution that needs to be implemented is a hybrid of Tetra and commercial networks. In the evolution the dedicated public safety broadband may or may not come. But this development should not be waited for, since we can start to improve the Tetra availability and to introduce new broadband services already today.

 

The solution needs to include multichannel usage of existing networks, very fast and flexible switch over from network to another, session persistent solutions and state of the art encryption. Most of all the actual users should not need to be bothered by the connectivity issues at all. That’s why all modifications or tuning of the connectivity needs to be done from a centralized and secured location remotely.

 

Goodmill Systems is the only router manufacturer that has implemented country wide solution for PSS broadband vehicle data. It can be and is done. It’s, like always in our business, about saving lives. Let’s start today. For more in this, please visit Goodmill Systems at PMR Expo 2012 in Cologne 27-29 of November. Goodmill Systems Ltd.  Hall 10.2 Booth E04.

 

Juhani Lehtonen

 

Goodmill Systems Ltd.

The Future of Train to Land Communication

The rolling stock has not been seen as one of the most dynamic and quick adopters of new technology. The security issues, the need for durability over long time periods and the lack of useful applications has limited the introduction of modern data communications. This has meant that usually for operational need the single GPRS modems have been a solution that’s good enough. Simultaneously the demands for customer WiFi and other infotainment have demanded more comprehensive and modern solutions that enable broadband. The customer WiFi solutions, however, often lack the security needed for operational safety.

Now there are available solutions that, either in separate or same system, can provide both secure broadband data for operational and service use as well as infotainment type customer solutions.

The cutting-edge mobile multi-channel routers provide a reliable and cost-efficient broadband connection for all rolling stock installations. This makes the vehicle operation a lot easier and safer. Furthermore, fast and reliable wireless connections enable passengers to use the Internet for work, studying or fun without any frustrating interruptions.

Goodmill w24e-R -router selects the best possible combination from existing networks and uses them reliably and efficiently. This router switches between networks seamlessly – guaranteeing uninterrupted connectivity throughout the journey. This ensures reliable, secure, and cost-efficient locomotive maintenance systems, signaling, WiFi coverage for onboard wireless systems, broadband connectivity, and Internet.

The reliable broadband connectivity of Goodmill router makes vehicle operation a lot easier and safer. Fast and reliable wireless connections also enable passengers to use the internet for work, studying or fun without any frustrating interruptions. Goodmill w24e-R has numerous possible uses:

• Keep passenger information up to date with Online Passenger Information Systems
• Increase efficiency with Train Diagnostics and Locomotive Maintenance
• Ensure better asset usage and lower costs with efficient fleet management
• Increase customer satisfaction with online ticketing and payments
• Enable passengers to use reliable internet for work, studying or fun
• Promote your own services and special offers to passengers using an on-board Web portal.
• And ultimately, ensure safer and more comfortable journey with Live-View Video Surveillance

Goodmill Systems Ltd. introduces this revolutionary router solution that enables outstanding broadband connectivity at an affordable price. The extensive technological experience together with thorough knowledge of rolling stock organizations’ needs has enabled us to create this ground-breaking technology that will revolutionize connection reliability.

Juhani Lehtonen
juhani.lehtonen(at)goodmillsystems.com